Editorial Complaints Policy

Last Updated: 18-7-2023

At Limitless-Vapes Online Magazine, we value our readers and strive to maintain the highest standards of journalism and content. We are committed to addressing any concerns or complaints you may have about our editorial content promptly and fairly. This Editorial Complaints Policy outlines our procedures for handling and resolving complaints regarding our editorial content.

Submitting a Complaint

We encourage you to submit your complaint in writing to ensure clarity and accuracy. You can send your complaint to us via email or through our designated complaint submission form.
When submitting your complaint, please provide the following information:
- Your name and contact details (email address, phone number, etc.)
- Date of the article or content in question
- Title or headline of the article or content
- Description of the specific issue or concern
- Any supporting evidence or documentation, if available
Anonymous complaints will be considered; however, providing your contact details enables us to communicate with you directly regarding the status and resolution of your complaint.

Complaint Handling Process

Upon receiving your complaint, we will acknowledge receipt within [Insert timeframe, e.g., 2 business days]. We will provide you with a reference number and the contact details of the person handling your complaint.
Our team will thoroughly review your complaint, including the relevant article or content, and investigate the issue raised. This process may involve consulting with the relevant individuals involved in the creation and publication of the content.
We will aim to provide a substantive response to your complaint within [Insert timeframe, e.g., 10 business days] of the initial acknowledgment. If we require additional time to investigate the matter fully, we will inform you of the expected timeframe for resolution.
Our response will outline our findings, provide an explanation of our decision, and offer any necessary remedies or corrective actions, if applicable. If we determine that an error or inaccuracy has occurred, we will take appropriate measures to rectify the issue promptly.
In some cases, we may seek your consent to publish a clarification, correction, or an update to the content in question. If you agree, we will ensure that the clarification or correction is published prominently and visibly, as appropriate.
If you are not satisfied with our response or the handling of your complaint, you may request a further review by escalating the matter to a more senior level within our organization. We will provide you with the necessary information on how to proceed with the escalation process.

Confidentiality and Privacy

We treat all complaints with strict confidentiality. Personal information provided in the course of the complaint handling process will be used solely for the purpose of addressing and resolving your complaint.
We will only disclose personal information to third parties when necessary to investigate and resolve your complaint, or when required by law.
We respect your privacy rights and will handle your personal information in accordance with our Privacy Policy.